Organizations everywhere rely on customer feedback to guide decisions. Learning to analyze this feedback is a valuable skill in any job role.
This course guides you step-by-step through thematic analysis, the process of analyzing data, like customer reviews, into actionable insights using AI tools.
You will start with learning to label and group customer reviews into key topics and broader themes. Next, you’ll quantify their impact by sentiment and generate summary reports with actionable recommendations. Along the way, you’ll develop the skills to select the right tool for each task, whether it’s a large language model, a chatbot that writes and runs its own code, or a spreadsheet app (like Excel).
Develop the skills to turn text data into actionable insights for any organization. Enroll now and position yourself as a valuable problem-solver.
